Last updated: 16 March 2018
You can lodge a complaint with MBIE if your building contractor has not provided you with their disclosure statement, standard checklist or a written contract and you asked for this, or your building work cost $30,000 or more (including GST). These consumer protection measures came into force on 1 January 2015.
Homeowner rights and obligations explains the requirements.
We will investigate and determine whether to issue the contractor with an infringement fine. Each infringement can be subject to a fine of $500.
To complain, download and complete the Residential building work complaint form and return it by email to email@example.com or post to:
Consumer Protection and Standards
Ministry of Business, Innovation and Employment
PO Box 1473
Member of other trade or professional body
If your contractor is a member of a trade or professional body you may be able to make a complaint to that group. Each group is different in what it covers or guarantees but may include loss of deposit, defects and non-completion of work (usually up to set limits and subject to conditions).
Trade or professional bodies include: