Contact Us

We are here to direct and support you through the building process to achieve compliance with New Zealand building regulations. If you have any questions or enquiries, please do not hesitate to contact us.

Talk to us

Our service centre is open from 8:00 am to 5:00 pm, NZT, Monday to Friday, except Weathertight Services (8:30am to 5:00pm, Monday to Friday).

  From NZ From overseas
General enquiries
Building Act, Building Code and other generic building related topics.
0800 24 22 43 +64 4 238 6362

Building failure investigations
Email: buildinginvestigations@mbie.govt.nz

0800 24 22 43  

Building Product Information Requirements (BPIR)
Queries about building product requirements, complaints, warnings, bans, etc. Email: products@mbie.govt.nz 

0800 24 22 43 +64 4 238 6362
Determinations
Determinations are legally binding decisions made by MBIE on matters of doubt or dispute to do with building work.
0800 24 22 43 +64 4 238 6362
Earthquake-prone buildings register
Queries about buildings that city and district councils have determined to be earthquake prone.
0800 24 22 43 +64 4 238 6362
Licensed building practitioners
LBPs are builders who have been assessed as competent to carry out restricted building work.
0800 60 60 50 +64 4 238 6312
MultiProof
Queries about the MultiProof and CodeMark schemes.
0800 24 22 43 +64 4 238 6362

CodeMark and MultiProof

For queries and complaints relating to CodeMark (Product Certificate) and MultiProof, please use the Te Pae Portal.

Te Pae Portal contact - tepae.building.govt.nz

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Mail us

Postal address

Ministry of Business, Innovation & Employment
PO Box 1473
Wellington 6140
New Zealand

Physical address

Ministry of Business, Innovation & Employment
25 The Terrace 
Wellington 6011
New Zealand

This information is published by the Ministry of Business, Innovation and Employment’s Chief Executive. It is a general guide only and, if used, does not relieve any person of the obligation to consider any matter to which the information relates according to the circumstances of the particular case. Expert advice may be required in specific circumstances. Where this information relates to assisting people: