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Contact Us

We are here to help you understand your roles and responsibilities throughout the building process and ensure your project meets New Zealand building regulations. If you have any questions, please get in touch.

Talk to us by phone

Contact our service centre from 8:00 am to 5:00 pm, NZT, Monday to Friday.

Freephone: 0800 24 22 43

From overseas: +64 4 238 6362

Contact us by email

General enquiries

Building Act, Building Code, new or existing policies and other generic building related topics.

Email: building@mbie.govt.nz

Determinations

Determinations are legally binding decisions made by MBIE on matters of doubt or dispute to do with building work.

Email: determinations@mbie.govt.nz

CodeMark product certificates and MultiProof approvals

For queries and complaints relating to CodeMark and MultiProof, please use the Te Pae Portal.

Te Pae Portal contact us – tepae.building.govt.nz

Building Product Information Requirements (BPIR)

Queries about building product requirements, complaints, warnings, bans, etc.

Email: products@mbie.govt.nz

Earthquake-prone buildings 

Queries about buildings that city and district councils have determined to be earthquake prone.

Email: EPB@mbie.govt.nz

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Ministry of Business, Innovation & Employment
PO Box 1473
Wellington 6140
New Zealand

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This information is published by the Ministry of Business, Innovation and Employment’s Chief Executive. It is a general guide only and, if used, does not relieve any person of the obligation to consider any matter to which the information relates according to the circumstances of the particular case. Expert advice may be required in specific circumstances. Where this information relates to assisting people: