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Contact us

We are here to help you understand your roles and responsibilities throughout the building process and ensure your project meets New Zealand building regulations. If you have any questions, please get in touch.

Contact us by email

General enquiries

Building Act, Building Code, new or existing policies and other generic building related topics.

Email: building@mbie.govt.nz

Building Product Information Requirements (BPIR)

Queries about building product requirements, complaints, warnings, bans, etc.

Email: products@mbie.govt.nz

Determinations

Contact us about the determinations service or the status of your application. 

Email: determinations@mbie.govt.nz

Earthquake-prone buildings (EPB)

Queries about buildings that city and district councils have determined to be earthquake prone.

Email: EPB@mbie.govt.nz

Earthquake-prone buildings register

Queries about the EPB register — an online list of buildings officially identified as earthquake-prone.

Email: epb.register@mbie.govt.nz

MultiProof, CodeMark and Overseas products and standards

For queries and complaints relating to CodeMark (Product Certificate) and MultiProof use the Te Pae Portal.

Email: Te Pae portal contact – tepae.building.govt.nz 

MultiProof

This is an approval for building designs (plans and specifications), not products.

For more information see:

MultiProof

Email: multiproof@mbie.govt.nz

CodeMark

This is a certification scheme for building products or construction methods.

For more information see:

CodeMark

Email: codemark@mbie.govt.nz

Overseas products and standards

This provides three pathways to support the use of overseas building products.

Overseas products and standards

Product assurance and investigations

Enquiries and complaints about serious building failures, building products, CodeMark, and alleged misleading or unsubstantiated product claims, including requirements under the Building (Building Product Information Requirements) Regulations 2022.

Te Pae portal contact – tepae.building.govt.nz 

Email:

buildinginvestigations@mbie.govt.nz

products@mbie.govt.nz

Talk to us by phone

General enquiries

Contact our service centre from 8:00 am to 5:00 pm, NZT, Monday to Friday.

Freephone: 0800 24 22 43

From overseas: +64 4 238 6362

Other ways to get help

If you couldn’t find what you were looking for, we recommend filling out the form below. Share a few details about your query, and our team will get back to you with the information or support you need as soon as possible.

Mail us

Ministry of Business, Innovation & Employment
PO Box 1473
Wellington 6140
New Zealand

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This information is published by the Ministry of Business, Innovation and Employment’s Chief Executive. It is a general guide only and, if used, does not relieve any person of the obligation to consider any matter to which the information relates according to the circumstances of the particular case. Expert advice may be required in specific circumstances. Where this information relates to assisting people: