Resolving problems

Building projects often involve a number of people working together for the first time, in an environment that is vulnerable to nature, unforeseen events and potential delays.

Make sure you understand your rights and obligations.

Some issues that can arise during a project include:

Resolution options

If you have been unable to resolve a problem by talking to the people involved, you may need to take a different approach or next step. Consider these options.


A determination is a binding decision made by MBIE providing a way of solving disputes or questions about the rules that apply to buildings, how buildings are used, building accessibility and health and safety.

Weathertight Services

If you own a leaky home in New Zealand, you have options to repair it and may be eligible for funding to help with the costs. It is important you understand your rights and obligations during the repair process.

This information is published by the Ministry of Business, Innovation and Employment’s Chief Executive. It is a general guide only and, if used, does not relieve any person of the obligation to consider any matter to which the information relates according to the circumstances of the particular case. Expert advice may be required in specific circumstances. Where this information relates to assisting people: