If you own a leaky home in New Zealand, you have options to resolve issues under the Weathertight Homes Resolution Services Act 2006.
Note: applications to bring a claim under the Weathertight Homes Resolution Services Act 2006 can no longer be received after 31 December 2021.
If you think you have a leaky home, the Ministry of Business, Innovation and Employment (MBIE) provides options to resolve issues under the Weathertight Homes Resolution Services Act 2006. This will involve an assessment of your home, and you will need to meet the eligibility criteria under the Act to progress your claim.
If your claim is eligible, the resolution options available to you include negotiation, mediation or adjudication.
The Financial Assistance Package (FAP) scheme was another resolution option to assist eligible claimants in repairing their leaky homes. The FAP opened on 23 July 2011 and expired on 23 July 2016. New claims received after this date cannot access the scheme.
Monthly Weathertight Homes Resolution Service claim statistics are available on the MBIE Corporate website.
Official Information Act requests
If you would like information in relation to a Weathertight Claim you can request it under the Official Information Act 1982 (the OIA).
Make a request for official information on the MBIE Corporate website.
Personal information requests
Contact Building Performance to make a request for personal information.
How we manage personal information on the MBIE Corporate website.