Hotel and motel reception areas


Important features of office and reception areas are accessible counters, and the general height can be 900mm. So that all people checking in can write at a counter, hotels and motels need a 775mm high section, with sufficient knee space underneath.

There should be an accessible route from the office to the accessible units so that someone with a disability can visit the office during their stay without needing to use a vehicle. The office and reception shall be identified with the International Symbol of Access, but the symbol should not be used on the accessible units themselves.

Accessible reception and service counters

Find out what makes a reception area accessible, including good design and building requirements.

Read about Accessible reception and service counters

This information is published by the Ministry of Business, Innovation and Employment’s Chief Executive. It is a general guide only and, if used, does not relieve any person of the obligation to consider any matter to which the information relates according to the circumstances of the particular case. Expert advice may be required in specific circumstances. Where this information relates to assisting people: