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Activate your consumer rights

How to protect your consumer rights under the law when building or renovating.

Regulation 14 – Ensuring necessary technical resources

Building consent authorities require a system to ensure the availability and continuing appropriateness of the technical resources.

Temperature limited water heater consultation outcome

The Ministry of Business, Innovation and Employment (MBIE) have decided to proceed with the proposed change to amend Acceptable Solution G12/AS1 to modify the reference to AS 3498.

Regulation 6A – Notification requirements

The notification requirements will ensure the Ministry of Business, Innovation and Employment and the accreditation body are advised of significant changes in a building consent authority.

Proportionate liability – changes coming to accountability for defective work

The Government has agreed to change the liability rules in the building and construction sector. Those commissioning or undertaking construction work will need to be prepared.

Consumer protection

When it comes to building and renovating in Aotearoa New Zealand, there are laws to protect you.

Consumer protection measures are aimed at safeguarding people involved in residential building and renovation projects.

It is essential that both you and your builder are aware of your rights and responsibilities to ensure a successful building or renovation experience.

Find out what you can do to help the project run smoothly and what to do if things don't go to plan.

Designs and problems that may occur

Problems with design need to be resolved quickly to keep the build on track.

This information is published by the Ministry of Business, Innovation and Employment’s Chief Executive. It is a general guide only and, if used, does not relieve any person of the obligation to consider any matter to which the information relates according to the circumstances of the particular case. Expert advice may be required in specific circumstances. Where this information relates to assisting people: