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Weathertight Services

Last updated: 27 September 2017

If you own a leaky home in New Zealand, you have options to resolve issues under the Weathertight Homes Resolution Services Act 2006.

‘Weathertightness’ is a term that describes how resistant a building is to the weather. A weathertight building has been constructed to make sure the interior and exterior won't be damp or suffer from excess moisture – too much moisture may damage the building elements.

A home that is not weathertight is often called a 'leaky home'.

If you think you have a leaky home, MBIE provides options to claim for weathertight damage repair under the Weathertight Home Resolution Services Act. This will involve an assessment of your home, and you will need to meet the eligibility criteria under the Act to have your claim accepted.

The resolution options available to you, either through our service or the Weathertight Homes Tribunal, include negotiation, mediation or adjudication.

Monthly Weathertight Homes Resolution Service claim statistics are available on the MBIE Corporate website. 

Negotiation in your weathertight claim

Mediation in your weathertight claim

Adjudication for your weathertight claim

Weathertight Services

Check whether you are eligible to bring a claim for a leaky home by contacting Weathertight Services.

Contact Weathertight Services

This information is published by the Ministry of Business, Innovation and Employment’s Chief Executive. It is a general guide only and, if used, does not relieve any person of the obligation to consider any matter to which the information relates according to the circumstances of the particular case. Expert advice may be required in specific circumstances. Where this information relates to assisting people: