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Contact us

Last updated: 20 February 2018

If you have any questions or enquiries, do not hesitate to contact us. We are here to direct and support you through the building process to achieve compliance with New Zealand building regulations.

You can contact the Ministry of Business, Innovation & Employment for advice on building legislation, building controls and the following information and services.

General enquiries

Phone: 0800 24 22 43

Postal address

Ministry of Business, Innovation & Employment
PO Box 1473
Wellington 6140
New Zealand

Physical address

Ministry of Business, Innovation & Employment
15 Stout Street
Wellington 6011
New Zealand


Building Controls and Building Act information

Freephone: 0800 24 22 43
From overseas: +64 4 238 6362

Hours: 8.30 am to 5.00 pm, NZT, Monday – Friday

Go to Building Act 2004 on the Legislation website to read the Act.

Complaints about building products



Freephone: 0800 24 22 43

Hours: 8.30 am to 5.00 pm, NZT, Monday – Friday

Go to Previous determinations to find determinations on specific topics.

Earthquake-prone buildings register

Freephone: 0800 24 22 43

Go to Register of earthquake-prone buildings (EPB Register) to find out more.

Licensing information

Licensed building practitioners

Freephone: 0800 60 60 50
From overseas: +64 4 238 6312

Hours: 8.00 am to 5.00 pm NZT, Monday – Friday

The Licensed building practitioners website has further information.


Phone: +64 4 901 8366

Go to MultiProof to find out more, download an application form or view the register.

Weathertight Services

Claim enquiries: 0800 32 44 77 
From overseas: +64 9 952 1620

Hours: 8.30 am to 5.00 pm, NZT, Monday – Friday

Go to Weathertight Services for more information.

Media enquiries

Contact our Communications Group:

Phone: 027 442 2141

News and updates includes news items related to building and construction.

You can read all MBIE news and media releases on the MBIE Corporate website.

Discussion documents

You can have your say on discussion documents currently available for public consultation on the MBIE Corporate website.

Language assistance available

If English isn’t your first language let us know when you call and we'll use Ezispeak.

If you're deaf or hearing impaired, you can use Video Relay Service to get in touch with us.

Other contacts you may find useful

You may find the following organisations and government bodies useful for legislative information or building advice.

Ministry for the Environment

Resource Management Act

Freephone: 0800 499 700


Professional helpline: 0800 80 80 85
Consumer helpline: 0900 5 90 90 (calls cost $1.99 per minute, plus GST)

BRANZ Head Office

Phone: 04 237 1170
Fax: 04 237 1171

Physical address:

1222 Moonshine Road
Porirua 5381
New Zealand

Postal address:

Private Bag 50 908
Porirua 5240
New Zealand

Standards New Zealand

Freephone: 0800 78 26 32
Phone: 03 943 4259

Hours: 8:30 am to 5:00 pm, NZT, Monday - Friday

This information is published by the Ministry of Business, Innovation and Employment’s Chief Executive. It is a general guide only and, if used, does not relieve any person of the obligation to consider any matter to which the information relates according to the circumstances of the particular case. Expert advice may be required in specific circumstances. Where this information relates to assisting people: