Skip to main content.


From 27 May, some older browsers such as IE8, IE9 and IE10 will be unable to access this website. Check if you will be affected


Accessible reception and service counters

If you design or approve reception desks and service counters, you need to ensure they are accessible to everyone. Find out about design issues and solutions, as well as what complies with the Building Act.

More details

This information provides guidance on good design solutions for counters and desks that can be used by people with disabilities. It has been produced by MBIE in association with the Barrier Free New Zealand Trust. The Trust offers guidelines for constructing accessible counters.

  • Published on 1 January 2007
  • Of interest to Territorial Authority, Homeowners, People with disabilities, Designers
  • ISBN: 0-478-29733-5 (Print) / 0-478-29734-3 (Online)

This information is published by the Ministry of Business, Innovation and Employment’s Chief Executive. It is a general guide only and, if used, does not relieve any person of the obligation to consider any matter to which the information relates according to the circumstances of the particular case. Expert advice may be required in specific circumstances. Where this information relates to assisting people: