Complaint decisions

MBIE may investigate complaints that a building consent authority has either failed, or is failing to perform its statutory functions under the Building Act (without good reason), or has negligently performed its functions.

Find & view decisions regarding complaints against BCAs

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Find & view decisions regarding complaints against BCAs

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10 results match your query

Complaint against the building consent authority of Auckland Council (2017/002)

Building consent authority:
Auckland Council
Primary issues:

Concerning the proper performance of the Building Consent Authority’s function of processing building consents.

Decision:
Complaint Not upheld

Building consent authority complaint against Waikato Building Consents Group (2017/001)

Primary issues:

Concerning the requirement for Building Consent Authorities (BCAs) to provide information on how to apply for a building consent, and the proper performance of this function. In this case, the joint website of a group of BCAs provided inaccurate information about how to apply for a building consent in relation to change of use of a building.

Decision:
Complaint Upheld

Complaint against the building consent authority of Palmerston North City Council (2016/004)

Building consent authority:
Palmerston North City Council
Primary issues:

The adequacy of the Building Consent Authority's functions when applying the natural hazard provisions of the Building Act when considering an application for building consent.

Decision:
Complaint Upheld

Complaint against the building consent authority of Kaikoura District Council (2016/003)

Building consent authority:
Kaikoura District Council
Primary issues:

The adequacy of inspections carried out by the Building Consent Authority in relation to consented work and the proper performance of this function.

Decision:
Complaint Upheld

Complaint against the building consent authority of Napier City Council (2016/002)

Building consent authority:
Napier City Council
Primary issues:

The carrying out and adequacy of the Building Consent Authority's inspections in relation to a building consent and the maintenance of building consent records.

Decision:
Complaint Not upheld

Complaint against the building consent authority of Opotiki District Council (2016/001)

Building consent authority:
Opotiki District Council
Primary issues:

The assessing, processing and granting of a building consent for an alteration to an existing house and the adequacy of the inspections carried out for the building work.

Decision:
Complaint Upheld

Complaint against the building consent authority of Thames-Coromandel District Council (2015/002)

Building consent authority:
Thames-Coromandel District Council
Primary issues:

The assessing, processing and granting of building consents for onsite waste-water disposal systems.

Decision:
Complaint Upheld

Complaint against the building consent authority of the Clutha District Council (2015/001)

Building consent authority:
Clutha District Council
Primary issues:

The interpretation of section 93 of the Building Act 2004 in relation to issuing a code compliance certificate.

Decision:
Complaint Partially upheld

Complaint against the building consent authority of Auckland Council (2014/002)

Building consent authority:
Auckland Council
Primary issues:

The Building Consent Authority's interpretation and use of the determination process, and the time taken to respond to queries from the complainant.

Decision:
Complaint Upheld

Complaint against the building consent authority of Dunedin City Council (2014/001)

Building consent authority:
Dunedin City Council
Primary issues:

Time taken to issue complainant's building consent under section 48 of the Building Act 2004.

Decision:
Complaint Upheld

This information is published by the Ministry of Business, Innovation and Employment’s Chief Executive. It is a general guide only and, if used, does not relieve any person of the obligation to consider any matter to which the information relates according to the circumstances of the particular case. Expert advice may be required in specific circumstances. Where this information relates to assisting people: