Weathertight Homes Resolution Service (WHRS) claims statistics

December 2015

As at 31 December 2015, MBIE received 7,299 WHRS claims lodged for 12,511 properties.

The Weathertight Service has completed 15,350 property assessments (some owners request more than one assessment).

Under the WHRS Act 2006 we accept applications for multi-unit properties as single claims.

Total claims

Active claims chart. Legend identifier 847 open claims (12%)
Legend identifier 2238 resolved claims (31%)
Legend identifier 4214 closed claims (58%) 1

Open claims

Active claims chart. Legend identifier 19 claims awaiting assessment of repair costs (2%)
Legend identifier 435 claims awaiting claimant decision (51%) 2
Legend identifier 2 claims in process of assessing eligibility (0%)
Legend identifier 391 claims pursuing resolution (46%)

Claims pursuing resolution

Claims pursuing chart.

Legend identifier 13 claims pursuing alternate dispute resolution option (3%)
Legend identifier 266 claims in FAP process (68%)3
Legend identifier 52 claims in the WHRS resolution process (13%)
Legend identifier 60 claims repairing outside FAP process (15%)

 

1. Claims can be closed for a number of reasons including the following: claim discontinued by a claimant; claim being ineligible; property changed ownership; claim withdrawn under the WHRS 2006 Act; claim not progressing; claim transferred to another jurisdiction by the Weathertight Homes Tribunal (WHT) or claim terminated by the WHT.

2. After the claim is decided eligible, claimants can decide to proceed with FAP assisted repairs, repair on their own and then seek to resolve their claim or resolve first and then proceed with repairs.

3. Claims pursuing the Financial Assistance Package (FAP) are allowed to proceed with other resolution options at the same time. This number includes claims that proceed with FAP and also those that proceed with FAP and one other resolution option.


Weathertight Services Active Claims by Territorial Authority

Council area where the building consent was issued Number of properties with
open claims as at 31 December 2016
Number of open claims
as at 31 December 2016
Auckland    
Auckland City Council 2539 346
Franklin District Council 7 7
Manukau City Council 67 27
North Shore City Council 289 78
Papakura District Council 3 3
Rodney District Council 30 22
Waitakere City Council 244 72
Total for Auckland 3179 555
     
Buller District Council 1 1
Central Hawkes Bay District Council 1 1
Christchurch City Council 91 67
Far North District Council 3 3
Gisborne District Council 25 3
Hamilton City Council 17 8
Hauraki District Council 1 1
Horowhenua District Council 1 1
Hurunui District Council 2 2
Hutt City Council 6 6
Kapiti Coast District Council 10 7
Kawarau District Council 1 1
Manawatu District Council 2 2
Marlborough District Council 3 3
Matamata-Piako District Council 2 2
Napier City Council 1 1
Nelson City Council 4 4
New Plymouth District Council 4 4
Opotiki District Council 1 1
Palmerston North City Council 2 2
Porirua City Council 9 9
Queenstown-Lakes District Council 131 11
Rotorua District Council 4 4
Selwyn District Council 2 2
Tararua District Council 1 1
Tasman District Council 6 6
Taupo District Council 1 1
Tauranga City Council 229 33
Thames-Coromandel District Council 13 9
Timaru District Council 1 1
Upper Hutt City Council 3 3
Waikato District Council 3 3
Waimakariri District Council 1 1
Wanganui District Council 1 1
Wellington City Council 229 66
Western Bay of Plenty District Council 9 9
Whakatane District Council 3 3
Whangarei District Council 9 9
TOTAL 4082 847