Weathertight Homes Resolution Service (WHRS) claims statistics

July 2015

As at 31 July 2015, MBIE received 7,280 WHRS claims lodged for 12,304 properties.

The Weathertight Service has completed 14,713 property assessments (some owners request more than one assessment).

Under the WHRS Act 2006 we accept applications for multi-unit properties as single claims.

Total Claims

Total  claims chart. Legend identifier 1006 open claims (14%)
Legend identifier 2221 resolved claims (31%)
Legend identifier 4053 closed claims (56%) 1

Open claims

Active claims chart. Legend identifier 30 claims awaiting assessment of repair costs (3%)
Legend identifier 490 claims awaiting claimant decision (49%) 2
Legend identifier 5 claims in process of assessing eligibility (0%)
Legend identifier 481 claims pursuing resolution (48%)

Claims pursuing resolution

Claims pursuing chart. Legend identifier 70 claims pursuing alternate dispute resolution option (15%)
Legend identifier 271 claims in FAP process (56%)3
Legend identifier 69 claims in the WHRS resolution process (14%)
Legend identifier 71 claims repairing outside FAP process (15%)

1. Claims can be closed for a number of reasons including the following: claim discontinued by a claimant; claim being ineligible; property changed ownership; claim withdrawn under the WHRS 2006 Act; claim not progressing; claim transferred to another jurisdiction by the Weathertight Homes Tribunal (WHT) or claim terminated by the WHT.

2. After the claim is decided eligible, claimants can decide to proceed with FAP assisted repairs, repair on their own and then seek to resolve their claim or resolve first and then proceed with repairs.

3. Claims pursuing the Financial Assistance Package (FAP) are allowed to proceed with other resolution options at the same time. This number includes claims that proceed with FAP and also those that proceed with FAP and one other resolution option.


Weathertight Services Active Claims by Territorial Authority

Council area where the building consent was issued Number of properties with
open claims as at 31 July 2015
Number of open claims
as at 31 July 2015
Auckland    
Auckland City Council 2620 373
Franklin District Council 8 8
Manukau City Council 75 36
North Shore City Council 301 90
Papakura District Council 3 3
Rodney District Council 36 28
Waitakere City Council 298 137
Total for Auckland 3341 675
     
Buller District Council 1 1
Central Hawkes Bay District Council 1 1
Christchurch City Council 93 70
Far North District Council 3 3
Gisborne District Council 26 4
Hamilton City Council 18 9
Hastings District Council 2 2
Hauraki District Council 1 1
Horowhenua District Council 2 2
Hurunui District Council 2 2
Hutt City Council 6 6
Invercargill City Council 1 1
Kapiti Coast District Council 11 8
Kawarau District Council 1 1
Manawatu District Council 2 2
Marlborough District Council 4 4
Matamata-Piako District Council 2 2
Napier City Council 2 2
Nelson City Council 4 4
New Plymouth District Council 5 5
Opotiki District Council 1 1
Palmerston North City Council 3 3
Porirua City Council 11 11
Queenstown-Lakes District Council 111 9
Rotorua District Council 4 4
Selwyn District Council 2 2
Tararua District Council 1 1
Tasman District Council 6 6
Taupo District Council 2 2
Tauranga City Council 285 45
Thames-Coromandel District Council 16 12
Timaru District Council 1 1
Upper Hutt City Council 2 2
Waikato District Council 3 3
Waimakariri District Council 1 1
Wanganui District Council 1 1
Wellington City Council 349 71
Western Bay of Plenty District Council 10 10
Whakatane District Council 4 4
Whangarei District Council 12 12
TOTAL 4353 1006